Rescheduling

Appointment changes depend on technician availability, seller coordination, location, and whether a technician has begun travel or work. The administrator records confirmed appointment changes in the AutoScope job.

Cancellation requests

A cancellation request does not automatically change or refund a paid job. AutoScope reviews the booking status and costs already incurred before approving a refund.

Approved refunds

The current admin workflow issues a full refund through the original Stripe payment. Stripe and the customer’s financial institution control final posting time. The signed Stripe webhook updates AutoScope’s payment record.

Failed access or inaccurate details

Seller refusal, unavailable keys, unsafe conditions, an incorrect location, or materially inaccurate booking details may prevent some or all inspection work. The business must publish its final fee treatment for these cases before launch.

Policy details still required

Before accepting public bookings, AutoScope must set and publish its cancellation cutoff, any dispatch or same-day fees, no-show treatment, weather policy, and support contact. Those business decisions are intentionally not invented here.

AutoScope

Independent mobile pre-purchase vehicle inspections with clear findings, photographic evidence, and a customer-ready digital report.

Service area to be confirmed · Hours by appointment